Refund policy


8.1 In the distance contracts regarding the sale of goods, the consumer may use his right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 30 (thirty) days from the date of delivery of the product to himself or the person/organization at the address indicated. The duration of the right of withdrawal, in contracts related to the performance of service, the day the contract is established; In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may also use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of the right of withdrawal;

a)For goods that are the subject of a single order and delivered separately, the day on which the consumer or the third party determined by the consumer receives the last goods,

b)For goods consisting of more than one piece, the day when the consumer or the third party determined by the consumer receives the last piece,

c)In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or the third party determined by the consumer receives the first goods is taken as a basis.

8.2To exercise the right of withdrawal 30 ( thirty) A written notice must be given to the Seller by registered mail, e-mail or fax within one day. Notification regarding the exercise of the right of withdrawal can be made to the address indicated under the title of “SELLER INFORMATION” in Article 1 of this contract, in case it is made by registered mail, or to the fax number or e-mail address specified in the same article if it is made by fax or e-mail.

8.3In order for the return process to be carried out, the return form sent to the consumer must be filled in completely and put in the return package. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued)

8.4The products to be returned must be delivered with their box, packaging and standard accessories, if any.

8.5The seller, at the latest, from the receipt of the withdrawal notice. 30 ( thirty) It is obliged to return the total price and the documents that put the Consumer under debt within the daily period to the Consumer.

The seller makes all the repayments specified in the first paragraph at once, in accordance with the payment instrument used by the consumer and without incurring any expense or obligation to the consumer.

(In case the consumer uses the installment option to the credit card during the purchase, the refund will be made to the bank at once, and the Bank's payment of the relevant amount to the consumer in installments is not a violation of this article)

8.6Return of the product to the seller by the consumer due to the right of withdrawalUPS Cargowill be made through In cases where the product is not returned with the specified cargo company, the return costs of the product are paid by the consumer.

8.7.From the date of the consumer's right of withdrawalten (10) daysis responsible for returning the goods to the seller.

8.8If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault.

8.9In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

ARTICLE 9Products for which the Right of Withdrawal cannot be exercised and in which cases the right of withdrawal cannot be exercised.

Contracts for the sale of goods that are prepared in line with the wishes of the consumer or clearly in line with his personal needs, are not suitable for return, are disposable, have the risk of spoiling quickly or are likely to expire, and to audio or video recordings, provided that the package has been opened by the consumer. The right of withdrawal cannot be exercised in contracts regarding software programs and computer consumables.

a)    Contracts for goods or services whose prices vary depending on the fluctuations in the financial markets and which are not under the control of the SELLER or the provider.

b)   Contracts for goods prepared in line with the consumer's wishes or personal needs.

c)    Contracts for the delivery of perishable or expired goods.

d)   From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

And)Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

f)     Contracts for consumables in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

In particular, the return of the following products is subject to the condition that the packaging of the product is unopened, intact and the product is unused and untested:

·         All Kinds of Cosmetics

·         Underwear Products

·         All Kinds of Personal Care Products

·        All kinds of software and programs

·        DVD, VCD, CD and cassettes

·         Computer and stationery consumables (toner, cartridge, ribbon, etc.)

·         Portable Computers and Desktop Computers (except in case the product is defective or defective) will not be refunded after the original operating system is installed, that is, the computer is installed.

g)   Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

h)   Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.